Customer Experience Advisor

Job Title: Customer Experience Advisor

Salary: £25,200 per annum, rising to £26,250 after successful probation

Location: Anchor Head Office, Bradford

Hours: Full-time and part-time positions available; candidates must be able to work until 6 pm and Saturdays as part of a rotating schedule.

Contract: 12 months fixed term

Are you passionate about delivering outstanding customer service? We’re looking for a Customer Experience Advisor to be a vital part of our team.

About You:

• Be empathetic, with a genuine ability to understand and share the feelings of others while taking action to help.
• Be able to demonstrate patience, staying calm in challenging situations and giving others space to express their concerns.
• Communication skills are excellent, allowing you to adapt your style for different audiences in writing and speaking.
• Organisation and attention to detail come naturally to you, enabling you to complete tasks with precision.
• You are motivated and driven, always aiming high and striving to achieve your goals.
• You value teamwork, stepping in to support colleagues even outside your usual responsibilities.

About the Role:

You’ll be one of the first points of contact for people seeking housing, home ownership, or care solutions.

• Build relationships with residents, customers, and external professionals.
•  Help identify and deliver tailored solutions that meet diverse needs.
• Work closely with different teams across the organisation to ensure smooth service delivery.
• Embrace our ‘Best Customer Service’ culture by showing empathy and efficiency in everything you do.
• Take a customer-centric approach, aiming for one-touch, first-time resolutions.

Skills and Experience:

• You are adaptable and able to communicate clearly and effectively with a wide variety of people.
• You are confident with Microsoft Office and keen to learn new systems.
• You plan and prioritise tasks efficiently, keeping your workload under control.
• You notice details others might miss, preventing issues before they escalate.
• You think ahead, anticipating questions and preparing solutions in advance.
• You are a team player, happy to share knowledge and support your colleagues.
• You focus on customers, showing care and understanding in every interaction.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.