Housing Services Administrator

Role: Housing Service Administrator

Location: Hampshire Lakes, Yateley

Salary: Up to £25,000 per annum pro rata

Hours: 30 hours per week 

About the role:

In this key role you will provide efficient and effective administration support to the Hampshire Lakes Village teams and Leaseholders.

Working hours:

The role requires the successful candidate to work an alternating weekly shift pattern of 8am to 2pm and 2pm to 8pm

As a Property Administrator you will:

• Be the face of Hampshire Lakes, greeting and assisting stakeholders, staff and Service providers.
• Liaise with the Hampshire Lakes village teams and provide administration support to complete projects.
• Liaise with Leaseholders to resolve any day-to-day issues with the assistance of the onsite teams.
• Assisting with the monthly billing process (training provided)
• Initiating purchasing of products and being responsible for the full life cycle through to completion.
• Creative input into the Village Event displays and functions (optional)

About you:

You must have previous experience of working within an administration or customer services role. More important is your flexible and pro-active style and your ability to work as part of a team in a busy, customer focused environment. To succeed in this role you will need:

• Strong communication skills, both written and verbal
• The ability to prioritise, work in an organised manner and use initiative
•  Experience of working in a support/customer service environment
• Working knowledge of MS Word, spreadsheets to intermediate level and ideally some experience of working with databases (Database training provided)
• Proven administrative experience
• The ability to build relationships with a range of people, remain customer focused and have a positive outlook

What We’re Offering:

• Full training and support to set you up for success.
• A chance to contribute to a high-quality housing service that makes a difference for residents.
• Opportunities to grow, including stepping up to deputise for your manager when needed.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.