Community Safety Officer

Community Safety Officer

Location: Home-based with regular travel across London & the South East
Salary: Circa £40,000 per annum
Contract: Permanent, 37.5 hours per week

Make a Real Difference in Our Communities

Are you an experienced anti-social behaviour (ASB) practitioner with a proven track record of managing complex cases?
At Anchor, we’re looking for a Community Safety Officer to be the go-to expert for tackling ASB, supporting residents with complex needs, and building stronger, safer neighbourhoods.

This is a varied role combining home working with regular on-the-ground visits to communities across London and the South East. You’ll act as the first point of contact for complex ASB cases, using your expertise to investigate, resolve, and prevent issues while enhancing resident wellbeing and community cohesion.

What You’ll Do

• Act as the initial contact for ASB reports unsuitable for first-line resolution.
• Manage all early-stage ASB casework, ensuring reports are fully and accurately recorded.
• Assess and categorise ASB cases in line with policy and procedures.
• Provide expert advice to local housing teams on complex needs and challenging behaviours.
• Partner with local colleagues, statutory services, and third-sector agencies to deliver support for residents.
• Identify safeguarding cases and refer appropriately.
• Build strong relationships with stakeholders to strengthen community resilience.
• Lead legal case preparation, including gathering evidence, taking witness statements, and attending court as Anchor’s lead witness.
• Draft and issue Acceptable Behaviour Contracts, legal warning letters, and case documentation for legal action.
• Oversee tenancy fraud investigations and ensure compliance with relevant legislation.

About You

• Housing qualification or equivalent demonstrable experience.
• In-depth knowledge of ASB legislation, including the ASB Crime and Policing Act.
• Experience working with individuals with complex needs and/or challenging behaviour.
• Proven ability to work with partner organisations to improve services for residents.
• Strong problem-solving skills, with the ability to remain calm under pressure and manage emergencies effectively.
• Excellent verbal and written communication skills — able to convey technical information clearly and build rapport with residents and partners.
• Confident using Microsoft Office tools and case management systems.

If you would like to learn more about Anchor's Housing Service  division, please copy and paste the following link into a new web browser https://bit.ly/4d1TKke, where you will be able to find details of typical roles we recruit, as well as example role profiles.
 

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos.  Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.