Receptionist - Weekends

12 hours per week - Saturday and Sunday from 8am to 2pm.

Join us as a Receptionist at Anchor to make a real and positive difference to the lives of older people. You will support happy living by providing a polite, friendly and professional reception service to the location, including welcoming visitors and acting as a first point of contact. Having a customer service NVQ level 2 is desirable.  

Key Responsibilities:

• Greet visitors, families, and professionals with warmth and professionalism
• Answer and direct incoming calls, taking messages and managing enquiries
• Monitor visitor access and maintain security protocols, including signing in/out procedures
• Support administrative tasks such as filing, data entry, and updating resident records
• Assist with scheduling appointments, meetings, and staff rotas
• Handle incoming and outgoing mail and deliveries
• Maintain a tidy and welcoming reception area
• Provide general support to the management team and care staff
• Uphold confidentiality and safeguarding standards at all times
• Offer reassurance and empathy to families and visitors, especially during sensitive situations

Person Specification:

• Excellent communication and interpersonal skills
• Previous experience in a receptionist or administrative role
• Professional, calm, and compassionate manner
• Strong organisational and multitasking abilities
• Basic IT skills (Microsoft Office, email, databases)
• Ability to maintain confidentiality and handle sensitive information
• A genuine interest in working in a care environment

Devonshire House in Sudbury is home to well trained and helpful staff with rooms for up to 68 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver. 

• Historic and beautiful listed building with extensive landscaped grounds in a rural setting beside the river
• The service is immersed within an active village community. We regularly host events at the home and can attend village events or use the community shop, tea rooms or three pubs 
• The home has lots of internal space including a cinema, conservatory and therapy room providing everyone with the space and privacy they choose

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website  

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.