Location Manager

Location Manager – Rented Housing
Location: Mary Sunley House, Central Harehills
Hours: 36 hours per week, Monday to Friday
Salary: £29,000 per annum

About the role:

Working with different individuals every day, a Location Manager’s job is incredibly varied, and no two days are the same. At Mary Sunley House, you will be at the heart of a vibrant and inclusive community, home to residents from a wide range of cultural and social backgrounds, including a large community of Chinese residents who speak Hakka.

This is more than a property role – it’s about building relationships, supporting people to live independently, and creating an inclusive, welcoming environment. You’ll need a good balance of heart and head to manage tenancy matters, property issues, and resident engagement, while ensuring the location runs smoothly.

The role also involves close partnership working with colleagues across the organisation and external agencies, so confidence in managing relationships with stakeholders is key.

You will be responsible for:

• Managing properties and supporting residents to live independent lives.
• Letting properties, managing rent accounts, addressing anti-social behaviour, and ensuring repairs are completed to a high standard.
• Listening to residents, resolving issues before they become complaints, and fully investigating any concerns raised.
• Maintaining trust through clear communication, setting expectations, and delivering on commitments.
• Managing budgets and service charge accounts effectively.
• Carrying out health and safety checks and ensuring compliance with policies and procedures.
• Supporting residents with a range of needs by working with external agencies such as local authorities, care providers, social workers, and health professionals.
• Encouraging inclusion and participation in social events, both internally and within the wider community.

What we’re looking for

We’re seeking someone who is:

• Experienced in working with people from diverse backgrounds, including working with difference in languages.
• Passionate about inclusivity, with the ability to create a safe and welcoming environment.
• Skilled in working with vulnerable groups. This may include supporting people with mental health conditions such as depression or anxiety, and coping mechanisms like substance abuse.
• Knowledgeable about the local community, with the ability to network, signpost, and promote services effectively.
• A strong communicator, resilient, with problem-solving skills and a willingness to learn.
• Housing or care experience is an advantage, but more important is your attitude, empathy, and commitment to making a positive difference.

About Anchor

Life’s too short to be in the wrong job. A career with Anchor Housing is all about providing older people with independence and security within a supportive community. We manage over 54,000 homes across 1,500 locations, with the ambition to create places where people can truly love living in later life.

At Mary Sunley House, you’ll be part of that mission – making sure residents feel supported, valued, and included.

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If you would like to learn more about Anchor's Housing Service division, please copy and paste the following link into a new web browser https://bit.ly/4d1TKke, where you will be able to find details of typical roles we recruit, as well as example role profiles.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.