Compliance and Policy (Anchor Hanover)
Job Title: Compliance and Policy Officer (Corporate)
Location: Homebased (with occasional travel)
Contract Type: Fixed Term – 12 months
Hours: 21 hours per week (flexible on days/ hours per day)
About the role:
You will work with teams across Anchor Hanover to ensure we have processes and practices that deliver excellent levels of compliance with legislative and regulatory requirements.
You will support the business in the maintenance of effective policies and procedures and as required to support the business in the delivery (and occasional production) of policies. You will specialise in, and keep abreast of, key areas of policy relevant to the supported housing sector. You may be asked to provide support in the production of key public facing documents – such as Customer Annual Report(s) and a statement of our adherence to theousing Ombudsman’s Complaint Handling Code.
To be successful in this role, you will have:
- Experience in the delivery of compliance in a relevant environment.
- Good knowledge of compliance as it relates to the delivery of services within the housing association sector (legislative and regulatory requirements).
- Successfully delivered service improvements which are embedded and sustained
- Experience providing service delivery in a customer focused organisation.
- Proven ability communicating with colleagues across a significant part of an organisation.
- Experience drafting and implementing policies or procedures
Anchor Hanover began more than 50 years ago and today is England’s largest not-for-profit provider of housing and care for people in later life.
It provides retirement housing to rent and to buy, retirement villages and residential care homes, including specialist dementia care. In total, Anchor Hanover serves more than 65,000 residents in 54,000 homes across almost 1,700 locations. Its residential care services employ the majority of the 9,000-strong workforce, providing services to residents at 114 care homes.
Anchor Hanover operates in more than 85% of local councils in England.
We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.
At Anchor Hanover Group we believe in values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.
As an Anchor Hanover colleague working from home, you’ll have access to a wide range of great communications and networking technologies. You’ll find that working from home is no barrier to being part of a close knit team and our friendly collaborative culture.
Anchor Hanover is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
Exclusive discounts on high-street shopping
20% off mobile phone contracts
Cashback on dental and medical expenses
Discounted Private Medical rates
Click here to find out more about our full benefits and wellbeing package (the link is https://ahbeingwell.co.uk/ )