RSB01 (Anchor Hanover)
Location: Surrey & Berkshire
About the role
As an Area Manager within our Housing team you will oversee and manage a number of estate managers and administrative staff.
You’ll be responsible for ensuring our services are delivered at a local level and meet the aspirations of our current and future customers.
Key responsibilities include:
- Leading and developing the area team to ensure they meet their full potential and continue to deliver excellent services on behalf of Hanover
- Accountability for implementing the customer engagement strategy at local level, ensuring that all customers have an opportunity to shape local provision and are encouraged to be involved in their local community
- Working with the Procurement team and local providers, as appropriate, to ensure that high quality services are commissioned on estates
The Area Manager role is a key position; we need customer focused individuals who have exceptional customer service standards. You should put the customer at the heart of your decision making and be an ambassador for our values.
Anchor Hanover is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Our housing leasehold and rented schemes are about providing older people with independence and security within a happy community. Residents look to us to provide them with a safe, well-maintained home and take the stress out of everyday life.
As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
Exclusive discounts on high-street shopping
20% off mobile phone contracts
Cashback on dental and medical expenses
Discounted Private Medical rates