Customer Enquires (Anchor Hanover)
Customer Centre Advisor – Anchor Hanover Support Hub, Bradford.
Salary £20,440.08 rising up to £21,440.08 pro-rata after successful completion of probation and training.
We are Englands largest not for profit provider of housing and care for older people and have a significant and diverse workforce of more than 10,000 people who deliver our services to 40,000 customers at over 1000 locations across England.
We an exciting opportunity within our Customer Enquiries team within our extensive Customers Centre.
As a Customer Service Advisor you will be responsible for handling all contact from new and existing customers, both internal and external, regarding Anchor Hanover services.
You will contribute to providing an exceptional end to end customer experience at every touch point, working to a principle of ‘right first time’.
As an empowered and motivated individual, you will provide outstanding customer service and will take ownership to constantly identify recommendations to ensure Anchor Hanover remains the market leader.
You will have a customer service background Ideally in a call centre environment.
You will have an excellent attention to detail & take pride in delivery a fully accurate service.
You will contribute to department service levels, which helps maintain a high level of customer service and satisfaction.
Key activities for our department include, but are not exhaustive of:
• First point of contact for many different customers, including Existing customers, New customers, relatives & health care professionals by answering a high volume of calls whilst providing an excellent customer experience.
• Responding to emails from internal and external customers.
• Registering applications for housing, whilst cross selling to make sure we match the customers’ needs by Maximising occupancy through establishing customer need and providing appropriate housing solutions with the customer at the heart of every decision.
• Registering enquiries for Residential care homes to maximise occupancy.
• Providing accurate and informative updates on customer housing applications.
We have Full Time opportunities available in this team to work during our opening hours which are Monday to Friday 8am to 6pm and Saturdays 8am to 4pm. Working in a modern city centre location with excellent transport links.
Fantastic benefits include contributory pension scheme, optional 25% discounted private health cover, life assurance, discounted retail and childcare vouchers as well as the ability to buy and sell annual leave to compliment the generous 25 days, plus bank holiday entitlement.
Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us.
Anchor Hanover is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
Exclusive discounts on high-street shopping
20% off mobile phone contracts
Cashback on dental and medical expenses
Discounted Private Medical rates