Customer Relations Manager

We have an exciting opportunity for a Customer Relations Manager 

Contracted hours: 37.5 hours a week

Reporting into the District Manager, responsibilities will include:

Developing and maintaining strong relationships with all local health and welfare teams, including commissioning groups, local authorities, GPs, District teams and Social Work teams. Building relationships and ascertaining how our Anchor home can best serve them in their community.

Convert meetings with stake holders into enquiries for the home, following up enquiries from initial enquiry stage to move in 

You will be the Anchor face for prospective customers and their friends / families, helping them come to a decision on choosing care and ensuring Anchor is their No 1 choice 

Your role will require you to ensure that next steps are agreed with all customers - both clients and stakeholders

Managing the database and ensuring that enquiries convert to move ins, to support the business in meeting KPI's and targets.

Managing a Key Contacts List to ensure that all key stakeholders in the area are consistently informed about what we are doing

Managing the move in process in conjunction with the Home Manager and ensuring the process is a smooth, seamless transition from choice to move in

Managing along with operational colleagues, the pre-move in process, to ensure all statutory requirements are delivered in line with Anchor policy.

Required knowledge & experience:

Track record of achieving results in a customer sales facing activity, demonstrating excellent customer service.

 Knowledge and experience preferred of working within the healthcare sector alongside customers and networking partners. 

Clear understanding of the workings of key sector stakeholders such as Local Authorities, GP's, H&W Boards, PCT's and other commissioning groups

Knowledge of effective sales and marketing techniques, including consultative processes, ability to negotiate, influence and drive the sales agenda to new profitable opportunities

Experience of working to targets, KPI's and associated results

Ability to communicate clearly, responding to questions and requirements when dealing with customers, colleagues and contractors. 

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Required skills:

Self-motivated, tenacious and target driven with ability to negotiate and influence and drive the sales agenda to new profitable opportunities.

Understanding of confidentiality and data protection within a care setting

Computer and technology literate. 

Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated against COVID-19 (unless medically exempt) to be able to fulfil this role.

West Hall in West Byfleet is home to well trained and helpful staff with rooms for up to 117 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver. 

• Anchor's flagship home, rated Outstanding by CQC
• Three award winning purpose built lodges in 5.5 acres of landscaped gardens 
• Excellent support for all colleagues with Buddies and Mentors to help you throughout your career at West Hall

As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping

• 20% off mobile phone contracts

• Cashback on dental and medical expenses

• Discounted Private Medical rates

Click here to find out more about our full benefits and wellbeing package (the link is https://ahbeingwell.co.uk/ )

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