The Manor House Harrogate
Hourly Rate of Pay (£)
37.5 hours including weekend cover
Reporting into the Home Manager, responsibilities will include:
- Providing a professional and secure front of house service, welcoming visitors and acting as a first point of contact.
- Escalate concerns or issues as appropriate.
- Comply with CQC essential standards and Anchor procedures.
Required knowledge & experience:
- Customer service NVQ2 is desirable but not essential.
- Previous experience of working in an office environment.
- Understanding of building security and location policies and procedures.
- Understanding of confidentiality and data protection within a care setting.
- Health & safety in the workplace.
- Basic computer knowledge.Well organized with good planning skills.
- Presentable, approachable and with a friendly personality.
- Able to work individually and as part of a team.
Anchor Hanover is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.
Please note all applicants must already hold the legal right to work in the UK and be fully vaccinated against COVID-19 (unless medically exempt) to be able to fulfil this role
The Manor House in Harrogate is a stunning residential care environment set in luxurious and comfortable surroundings. Meticulously finished to a superior standard. The Manor House provides luxury accommodation, whether this is for a short-term break, trial stay or for permanent care.
As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.
Exclusive discounts on high-street shopping
20% off mobile phone contracts
Cashback on dental and medical expenses
Discounted Private Medical rates
Click here to find out more about our full benefits and wellbeing package (the link is https://ahbeingwell.co.uk/ )