Receptionist/Administrator

At Hampshire Lakes, contemporary design, traditional architecture and an idyllic lakeside setting come together to create a beautiful retirement village in Yateley.

Set in the historic county of Hampshire and located within 9.5 acres of natural woodland, our retirement village provides a carefully selected range of accommodation alongside extensive communal facilities to meet the varying needs of our residents.

We currently have an opportunity for a Receptionist / Administrator to join our team at Hampshire Lakes retirement village.

This is a 30 hour per week post, working a 2 week rolling rota, 1 week 8am - 2pm and the following 2pm - 8pm 

Reporting into the Administration Manager, responsibilities will include:

• Providing a professional and secure front of house service, welcoming visitors and acting as a first point of contact.
• Escalate concerns or issues as appropriate.
• Assist with the compiling of monthly billing data
• Raising PO order documentation  & tracking the order through the full delivery lifecycle
• Creating client accounts – Managing integrity of data
• Assisting with the onsite events publications

Required knowledge & experience:

• Previous experience of working in an office environment
• Previous experience of working within a customer care role is desirable but not essential
• Understanding of confidentiality and data protection (training will be provided)
• Health & safety in the workplace. (Training will be provided)

Required skills:

• Basic computer knowledge. Well organized with good planning skills.
• Presentable, approachable and with a friendly personality.
• Able to work individually and as part of a team.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to be able to fulfil this role

As one of England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping

• 20% off mobile phone contracts

• Cashback on dental and medical expenses

• Discounted Private Medical rates

Click here to find out more about our full benefits and wellbeing package (the link is https://anchorbeingwell.co.uk  )