Customer Services Advisor

Customer Services Advisor – Lettings

Location: Bradford

Salary: £20,435.01 rising to £21,440.08 after successful completion of a 6 months’ probation

Contract Type: up to 12 Months Fixed Term

Hours: 37.5 between 8am and 6pm

About the role:

Anchor’s Customer Centre provides sector leading customer service, offering opportunities and choice in where and how older people live. The way we live is changing and it’s never been more important to find people the right place to live and we’re inviting you to join the fast-paced world of Rental Lettings.

Working within a high performing, passionate and diverse team, you will need to:

• Deliver outstanding customer service by letting properties to people in which they will love living in later life
• Work closely with our operational colleagues to successfully lead and support the lettings process
• Be an excellent team player, supporting colleagues to ensure properties are let efficiently in line with business goals
• Identify trends and escalate any areas of concern to the relevant parties
• Drive your personal development within Anchor.

About You

If you’ve got previous experience in letting properties and/or working with older people, we’d love to hear from you. However, if you’ve got a genuine enthusiasm for providing a high standard of customer service by putting the customer at the heart of everything you do, you will also be the person for us. We’d also like you to have:

• Excellent attention to detail
• Flexibility, resilience and the ability to adapt within an ever-changing environment
• Highly effective verbal and written communication skills – previous call handling experience would be good but it’s not essential
• The capability to build effective relationships with our operational colleagues
• The ability to multi-task, prioritise and forward plan so you can effectively manage competing demands
• A comprehensive working knowledge of MS office application, in particular Excel, Outlook and Word

Anchor – a great place to work

Anchor is one of England’s largest not-for-profit providers of care and housing for older people. Our aim is to transform housing and care so everyone can have a home where they love living in later life.

Being not-for-profit, every penny we make or save is invested in the people who live and work with us. That means a better standard of care and customer service, higher wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options including working from home for part of the week

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website  

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us. 

As one of England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping
• 20% off mobile phone contracts
• Cashback on dental and medical expenses
• Discounted Private Medical rates

Click here to find out more about our full benefits and wellbeing package (the link is https://anchorbeingwell.co.uk)

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