Estate Services Manager

Anchor has a fantastic opportunity available for an Estate Services Manager at Austin Place

Auston Place is a beautiful retirement development of 65 0ne and two bedroom apartments, set in lovely Weybridge in Surrey.

The salary for the position is - £33,500

Your responsibilities will include:

• Working closely with key operational colleagues to create, embed and manage a customer-first approach ensuring it is promoted in all operational areas of the development.
• Ensuring compliance with Anchor policies and procedures including but not limited to Health and Safety, Care quality, Human Resources Financial and Legal.
• Performance management of the team on site ensuring Anchors values are embedded.
• Building strong relationships between Operations & Support Service Teams.
• Budgetary & Financial Responsibility

Required knowledge & experience:

• Operational knowledge of a large multi-functional location
• Customer service
• Business planning and budget management
• Health and safety
• People management, recruitment, training, coaching and personal development of direct reports
• Hospitality operations
• Understanding of legislation relating to residential and home care and its impact on services and customers
• Leasehold Management
• Housing legislation
• Legislative requirements for process of funding
• Safeguarding of Vulnerable Adults - local and national policies
• Data protection and confidentiality
• Sales and marketing
• Property / Construction & Facilities Management

Required skills:

• Leading, developing and motivating teams to achieve high levels of customer service and delivery against KPIs
• Excellent hands-on management and communication skills
• Accustomed to working with senior managers and central support service teams
• Creating and managing large and complex operational budgets
• Able to think laterally to create options and solutions with a customer centric approach
• Excellent communications skills - written and verbal
• Managing customer and provider relationships
• Stakeholder Management and cross functional working
• Management of teams and organisation skills
• Ability to build and maintain relationships at all levels
• Ability to work on own and use initiative
• Meeting targets to achieve associated results and KPIs
• Broad I.T. skills - Microsoft Excel, PowerPoint - essential

A great place to work

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heart-felt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means that every penny we make or save is invested in the people who live with us and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and better facilities.

Whether you are looking for a job which you can grow into, proving an excellent service to the location you are working in or a career in housing management, we will be able to support you with on the job training and support and a professional qualification in housing management.

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

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A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Wellbeing support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Savings, loans and free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities