Estate Manager

Hours: 35

This role is a linked role to 3 schemes. Working across 3 sites in Woking:

• Woodlands Court - The Mount, Woking, Surrey, GU21 7FA
• Raeburn Court - St. Johns Hill Road, Woking, Surrey, GU21 7QW
• Raeburn Grove - St. Johns Hill Road, Woking, Surrey, GU21 7FD

About the role

The role of an Estate Manager is an exciting and dynamic one, with no day the same as the last. You’ll be responsible for delivering excellent customer service which supports the needs of the individual and promotes happy living.

You should have great people skills and a can-do attitude. You must also be business-minded and always be on the lookout for opportunities to improve and enhance Anchor’s services for our customers. You should have a strong passion for older people’s rights and independence and reflect our shared values in your day-to-day activities.

You’ll enjoy the best of both worlds with opportunities to work as part of a team and on using your own initiative. Knowledge or previous experience of working with older people, managing budgets, complaint handling and safeguarding of vulnerable adults is preferred, but not essential for this role.

You should have good literacy and computer skills. A level 3 certificate or diploma in housing is desirable but not essential. We’ll provide initial and regular follow-up training.

Key responsibilities

These include:

• Connecting with residents, helping them access health and social services, and encourage inclusion in social events.
• Helping new residents settle into their homes in a positive and respectful way.
• Manage contractors proactively to ensure homes are well maintained, and repairs are completed to a high standard and on time.
• Creating, monitoring and managing budgets, as well as meeting targets.
• Being proactive and bold in ensuring the smooth running of the estate.
• Ensuring all health & safety requirements are met, and checks and risk assessments carried out.
• Working in partnership with many other agencies, solving problems, planning work and getting results.

Anchor – a great place to work

Anchor is one of England’s largest not-for-profit providers of care and housing for older people. Our aim is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit – every penny we make or save is invested in the people who live with us and the people who work here. That means a better standard of care and customer service, higher wages, more investment in training and development and improved facilities.

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Wellbeing support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Savings, loans and free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website