Customer Services Advisor

Job Title: Customer Service Advisor

Location:  Bradford

Salary: £20,435.01 rising to £21,435.01 after successful completion of a 6 month probation

Contract Type: 12 Month Fixed Term Contract 

Hours:  37.5 per week

About the role:

Advisors are one of our first points of contact to identify either a home ownership, housing, or care solution for a wide variety of needs.  You will be the ‘go to person’ within the organisation for colleagues or customers seeking support with process, exceptions to process, CRM input/navigation, compliance and dispute resolution.

You will also be providing direction and advice to colleagues across the wider business to remain compliant with regulations such as TSA, Housing Ombudsman, Housing, GDPR, PCI 

You will work within the following specialised department sat within the Customer Services function:

• CCST & Repairs 

In this role, you will be part of a dynamic team, facilitating the sale of our leasehold and freehold properties. You will be a touchstone between customers, solicitors, estate agents and colleagues, providing a first-class service and constantly working towards our key principle of ‘Right First Time’.

This role comes with the future possibility of studying for a qualification in the Institute of Residential Property Management (IRPM).

About You:

To be successful in this role, you will have:

• Genuine enthusiasm for providing a high standard of customer service
• The ability to build strong and effective relationships with stakeholders
• Excellent communication skills - both written and verbal
• Great attention to detail
• Flexibility, resilience and be able to adapt within an ever-changing environment
• The ability to multi-task and prioritise
• A comprehensive working knowledge of MS office application, in particular Excel, Outlook and Word

About Us:

Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor we believe in our values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Wellbeing support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Savings, loans and free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website