Resident Wellbeing Lead

Title:  Resident Wellbeing Lead

Hours: 37.5 hours per week, Monday to Friday

Salary:  Up to £37,500 (depending on experience) plus excellent benefits

Location: Hybrid with weekly travel into our Bradford or London office

About the role

As our Resident Wellbeing Lead, you will champion resident involvement & wellbeing and the use of business intelligence to drive the delivery of excellent services.  Leading a team of Resident Involvement & Wellbeing colleagues, you will ensure that both colleagues and residents are fully involved and that the voice of our residents has strong influence to drive excellent customer service and experience.

This role will also challenge, influence and support teams in the Housing Operations Directorate to use the feedback from residents to improve the services they provide as well as maintain and support effective formal residents’ involvement structures, feeding into Anchor governance structures.

You will develop, deliver and drive effective implementation of resident involvement & wellbeing strategies across the organisation especially with colleagues that work locally with residents.

About You

Ideally you will already have a strong understanding of the social housing sector and hold a relevant Housing qualification or have equivalent experience.

We would like you to have experience in the following:

• Successfully delivered service improvements which are embedded and sustained
• Achieving effective resident involvement & wellbeing through a variety of mechanisms
• Experience of delivering change within a customer focussed environment 

You will also have/be:

• Able to build relationships with residents and colleagues, fostering a can-do culture that seeks to deliver more by working together.
• Strong communication (oral, written and presentation) skills, with an approachable style, that inspires confidence.
• Able to manage complex situations with sensitivity and objectivity.
• Demonstrable skills in working proactively and forward planning
• Able to constructively challenge others, including more senior people while maintaining professional relationships.
• Able to deal with complex and sensitive problems resulting from working with a wide range of residents and colleagues.
• Able to reconcile conflicts between departments and between individuals to deliver successful resident engagement.

Anchor – a great place to work

Anchor is one of England’s largest not-for-profit providers of care and housing for older people. Our aim is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit – every penny we make or save is invested in the people who live with us and the people who work here. That means a better standard of care and customer service, higher wages, more investment in training and development and improved facilities.

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. 

We are proud to have an LGBT+ group for our residents, and Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Wellbeing support
• Flexible working options, including working from home

Finance

• Pension plan – there's no limit on employee contributions, and we’ll match whatever you contribute up to 8%
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

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