Front of House Care Home Manager

About the role 

Join us as a Front of House Manager at Anchor to make a real and positive difference to the lives of older people. 

Key responsibilities 

To set the standard for, and drive, resident and colleague experience within the Care Home. 

To be the welcome and point of contact for all visitors to the Care Home and to effectively manage any enquiries.

To plan and implement initiatives to generate customer enquiries in order to maximise revenue in the Care Home.

To ensure the high standards of the care home are maintained at all times.

To promote working practices in line with our values and behaviours in order to create an optimal resident experience.

What you’ll need 

Knowledge of the care sector and regulation/policies.

Knowledge of CQC and the impact of Front of House Manager activities within the inspection process.

Knowledge of results and feedback from Home inspections and audit reports (internal and external).

Knowledge of feedback from potential customers following visits using the feedback tools and reporting available.

Knowledge of occupancy level and enquiry numbers and outcomes.

Anchor – a great place to work 

Anchor is one of England’s largest not-for-profit providers of care and housing for older people. Our aim is to transform housing and care so everyone can have a home where they love living in later life. 

We’re not-for-profit – every penny we make or save is invested in the people who live with us and in the people who work here. That means a better standard of care and customer service, higher wages, more investment in training and development and improved facilities.  

We have a clear purpose in what we do, and that includes valuing each other. Our work is engaging and rewarding, and we believe in embracing everyone’s potential. Join our team and you’ll be helping not just those you work with, but the wider community. You’ll be able to see the positive effect you have each day.  

A rewarding environment 

From health and happiness to finance and your career, we’ll give you all the support you need. 

Health & happiness 

Gym, fitness and wellbeing discounts 

Wellbeing support 

Flexible working options, including working from home  

Finance 

Pension plan – there's no limit on employee contributions, and we’ll match whatever you contribute up to 8%  

Quick and easy pension transfer service 

Savings and financial advice, loans, free life assurance 

Discounts on shopping, holidays, phones, technology and more 

Career 

Ongoing personal and professional development programme 

Leadership Pathways online learning resources 

Career progression and promotion opportunities 

To see our full range of benefits, check out our dedicated rewards website   

Celebrating diversity, celebrating you 

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.   

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. 

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes. 

Please note all applicants must already hold the legal right to work in the UK 

It is no longer a legal requirement for colleagues to be vaccinated against COVID-19 to work in our care homes. However, we will continue to encourage everyone who is eligible for the vaccine and booster dose to have it to protect themselves, as well as the residents and colleagues in our home.

SOU22

Mayflower Court in Southampton is home to well trained and helpful staff with rooms for up to 72 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver. 

• Beautiful home and location with good transport links – Rated ‘Good’ by CQC
• Great opportunity to develop skills and knowledge with excellent training packages and staff mentors
• Person centred care and activities tailored to suit the individual

As one of England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping

• 20% off mobile phone contracts

• Cashback on dental and medical expenses

• Discounted Private Medical rates

Click here to find out more about our full benefits and wellbeing package (the link is https://anchorbeingwell.co.uk  )