Receptionist/Administrator

Hours: 25

Contract Type: 2 year fixed term contract. (contract reduces to 15 hours per week on 3rd year onwards)

Reporting into the Home Manager, responsibilities will include:

• Providing a professional and secure front of house service, welcoming visitors and acting as a first point of contact.
• Escalate concerns or issues as appropriate.
• Comply with CQC essential standards and Anchor procedures.

Required knowledge & experience:

• Customer service NVQ2 is desirable but not essential.
• Previous experience of working in an office environment.
• Understanding of building security and location policies and procedures.
• Understanding of confidentiality and data protection within a care setting.
• Health & safety in the workplace.

Required skills:

• Basic computer knowledge.Well organized with good planning skills.
• Presentable, approachable and with a friendly personality.
• Able to work individually and as part of a team.

Please note all applicants must already hold the legal right to work in the UK 

It is no longer a legal requirement for colleagues to be vaccinated against COVID-19 to work in our care homes. However, we will continue to encourage everyone who is eligible for the vaccine and booster dose to have it to protect themselves, as well as the residents and colleagues in our home.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website  

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.