Senior Business Improvement Manager

Job Title: Senior Business Improvement Manager (Property & Assets)

Location:  Homebased

Salary: £57,453

Hours: Full time, permanent. 37.5 hours per week

About the role

Reporting into the Head of Business Performance, we have an exciting opportunity for a Senior Business Improvement manager to join the Property & Assets team.

We are a looking for a confident and resilient individual who has experience of working within multidisciplined teams with a collaborative approach to introducing change.

This is a role where business improvement qualifications such as LEAN or Six Sigma certification would be desirable, as would an understanding of the various approaches to change management.

This role has 3 core functions:

Leadership:

You will be line manager for the Business Improvement Officer, looking at the distribution of tasks and oversight of activities to ensure the efficient and timely execution of their duties.

You will also deputise for the Head of Business Performance where required.

Performance Management:

• You will be responsible for the management of the Property & Assets Business Improvement Programme including:
• Leading the assessment of proposed initiatives, providing challenge and added value.
• Ensuring initiatives align with corporate and local strategies and plans.
• Supporting colleagues leading initiatives where required.
• Ensuring suitable governance practices are in place (and adhered to) for proposed and existing initiatives.
• Developing and managing related templates and reporting tools.
• Providing suitable communication on progress of the Business Improvement Programme as a whole.
• Working effectively with colleagues and departments across the organisation ensuring positive stakeholder engagement experiences and alignment on activity and priorities.

Business Improvement Delivery:

You will lead the delivery of initiatives within the Property & Assets Business Improvement Programme and for those initiatives you will:

• Lead the development of problem statements.
• Lead the gathering, understanding, and documenting of business requirements.
• Lead the design of solutions.
• Lead the build and implementation of solutions.
• Lead the communication and engagement on those solutions with confidence and clarity to all stakeholders.

About you

The post holder will have the following skills and knowledge:

• Good awareness and understanding of the issues and opportunities faced by housing and care providers.
• Knowledge of change management/service improvement within the property management/construction/housing sector.
• Knowledge of Health & Safety and building safety regulations.
• Knowledge of Property Management (repairs and planned investment) approaches.
• Asset Management including compliance regulations in respect of fire safety, asbestos, gas, electric and lift service contracts for residential dwellings.
• Data quality and data governance principles.
• Ability to use tools such as MS Excel to manipulate and interpret data.
• Business Improvement knowledge and skills.
• Excellent analytic and numerical skills.
• Be able to pro-actively identify problems, deconstruct them, and develop an effective set of actions to address them.
• Excellent judgement, organisation, communications, and presentation skills.
• Excellent interpersonal skills including ability to influence across the organisation and externally to embed change activity.

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us. 

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website  

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.