IT Service Desk Analyst

Hours: 37.5 hours per week  

Salary: £24,271.00

About the role

You will be part of a Service Desk acting as a single point of contact for Anchor colleagues across 1000+ sites delivering a best in class customer service managing and resolving IT related incidents and service requests.

You will be expected to communicate effectively with colleagues across the business with a wide range of technical ability via the phone, ITSM self-service, email, in person or via self-help/knowledge articles.

You will be responsible for capturing accurate data and trouble shooting incidents at first contact, escalating where required and taking ownership of incidents throughout their lifecycle. You will be working closely with internal teams and third parties to surpass targets whilst maintaining communication with affected colleagues.

About you

You will have basic understanding of the function of a service desk, excellent MS Office abilities and experience of working in a customer facing role. You will have excellent communication skills, both written and spoken, with the ability to explain IT in a way that non-technical people understand.

To help you to excel in the role, you will be provided with a comprehensive induction plan and ongoing development opportunities.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.