Area Manager- East London

Area Manager – Extra Care (Housing)

Location: Home based with regular travel throughout East London - Dagenham, Barking, Newham

Salary: up to £43,870 depending on skills and experience

Contract Type: 18 month fixed term contract

Hours: Full Time, 37.5 hours per week

As an Area Manager within our Extra Care team, you will oversee and manage our location managers and support staff across a defined geographical area.

You’ll be responsible for ensuring our services are delivered at a local level and meet the aspirations of our current and future residents.

Key responsibilities include:

Leading and developing the area team to ensure they meet their full potential and continue to deliver excellent services on behalf of Anchor

Working with partners and building relationships locally to ensure that high quality services are delivered to residents

Delivering services within budget and meeting KPI’s across your area

Accountability for implementing the resident engagement strategy at a local level, ensuring that all residents have an opportunity to shape local provision and are encouraged to be involved in their local community

The Area Manager role is a key position; individuals with exceptional customer focus, initiative, leadership and accountability are key requisites. You should put the resident at the heart of your decision making and be an ambassador for our values.

A bit about you

You will need to be able to demonstrate an ability to deliver against performance targets in a fast- changing environment whilst maintaining customer focus and support for your team.  You will also bring with you the following skills and experience:

• The ability to lead, manage and motivate a geographically dispersed team in steady state and through change environments
• A willingness to innovative, adapt readily to change, identifying and creating opportunities to improve services locally
• Knowledge and experience of dealing with more complex resident issues and the ability to “walk in a residents’ shoes”
• A successful track record of creating and sustaining strong, positive relations with internal and external stakeholders

Our Extra Care housing locations offer high-quality independent accommodation, with a range of great on-site facilities in fully accessible settings, in thriving communities. Residents are able to live the life they choose, with the added benefit of care, support and additional services from an on-site team of professionals when needed.

Our local teams will work together to manage, develop and support the delivery of excellent resident service and engagement, driving a culture of co-creation and community, in their assigned district or area.

Team members will require tenacity, passion, commitment and resilience to help us achieve our ambition of creating communities where people love living in later life.  If you think you have something to offer, take a look at the role profiles – there are two different roles available.  We look forward to hearing from you.

Our housing leasehold and rented schemes are about providing older people with independence and security within a happy community. Residents look to us to provide them with a safe, well-maintained home and take the stress out of everyday life. 

As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping

• 20% off mobile phone contracts

• Cashback on dental and medical expenses

• Discounted Private Medical rates