Location
Remote
Salary
up to £50k
Closing date
15/02/2024
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>
Job Title: Service Development Manager (North)
Job Location: Homebased with travel as required
Salary: up to £50,000
About Us
We are the largest not-for-profit provider of housing and care for older people in England. We manage 60,000 homes for people in later life across almost 1,700 sites and operate in over 85% of local councils in England. Helping people enjoy later life is our passion. It has been for nearly 60 years. And today, in an ageing society, our housing, care and support is needed more than ever.
As England’s largest provider of specialist housing and care for those in later life, we’re committed to creating choice and opportunity for everyone. We put our residents at the heart of everything we do, listening carefully and shaping our homes and services around them.
And we’re proudly not-for-profit, which means every penny we make is reinvested into our properties and services, building more and innovating for the future so that people can have a home where they love living in later life.
Why Join the Property Delivery Team?
We are diverse team of over 100 colleagues delivering resident focused property solutions. We operate through a team of 50 surveyors each with a defined group of locations and each surveyor is responsible for between 30 and 40 locations.
This is an exciting time to join us as we conclude procurement of 15-year, £1.7bn contracts. The 8 new contracts will provide a transformational approach to how we deliver services to our residents and realise efficiencies for Anchor. To equip Anchor with the skills and capacity to realise the benefits of these contracts we are recruiting to various new roles!
The Role
As a Service Development Manager, reporting to the Head of Strategic Partnerships, your primary responsibility will be the development and implementation of property maintenance and repair service delivery, process, and value improvements. Operating in an environment of significant change, you will work closely with senior property delivery teams, including Heads of Property, Commercial Managers, and Strategic Partnering Managers. Building strong relationships with external contract partners will be essential to the success of your role.
Key Responsibilities:
- Development and implementation of property maintenance and repair service delivery improvements.
- Collaboration with senior property delivery teams and external contract partners.
- Use of influencing, communication, analytical, and organisational skills to drive business improvement methodologies in a fast-paced environment.
- Handling, analysing, and understanding diverse data sources with strong IT and MS Excel abilities.
- Application of change management processes and approaches.
About You:
Qualifications & Experience:
- Project Management and/or Business Analysis qualifications.
- Construction/Property-related experience.
- Business Improvement expertise with evidence of continuing professional development.
- Experience in property and asset management improvement projects.
- Ability to produce communications for a wide range of stakeholders.
- Presentation skills for diverse audiences, including senior stakeholders.
- Commercial awareness and understanding of business processes.
- Analytical and problem-solving skills.
- Report presentation, both written and verbal.
- Balancing multiple priorities and conflicting issues.
- Experience in multidisciplinary teams with a collaborative approach to introducing change.
- Relevant experience working with internal and external stakeholders to deliver and/or improve operational services.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>