Customer Experience Advisor

Job Title:           Customer Service Advisor

Location:           Bradford

Salary:             £24,000 per annum pro rata rising to £25,000 per annum pro rata after successful completion of a 6 months’ probation

Contract Type: 6 Months FTC 

Hours:             25 hours per week 

About Us

Anchor is the largest provider of specialist housing and care for people in later life in England, employing more than 9,000 people throughout England. We provide more than 60,000 homes for older people and are a trusted care provider with more than 100 care homes.

We know that quality services start with quality people. We work hard to be recognised as a leading employer and are committed to retaining and attracting the best in our industry.

At Anchor we believe in our values. We are Accountable, Respectful, Courageous and Honest. We believe our people should be proud of the work they do making a difference to society and our customers.

About the role

Anchor Customer Centre provides sector leading customer service and provides opportunities and choice in where and how people live. Our Customer Services team is split into different areas all of which are as equally important as each other.

Working within a high performing team you will be responsible for:

• Achieving personal KPIs and SLAs
• Driving your personal development within Anchor
• Track trends and patterns through MI available, escalating any areas of concern to the relevant parties
• You will seize opportunities to contribute to our ‘Sales through Service’ culture to deliver outstanding customer service
• Be an effective team player, identifying opportunities to support colleagues throughout the department ensuring business continuity

About You

You will have:

• Effective and accurate communication skills both written and verbal
• Excellent attention to detail
• Flexibility, resilience and be able to adapt within an ever-changing environment
• Ability to build strong and effective relationships with stakeholders
• Genuine enthusiasm for providing a high standard of customer service
• Competent in multi-tasking, prioritising and forward planning with the ability to manage competing demands
• Comprehensive working knowledge of MS office application, in particular Excel, Outlook and Word

Hundreds of talented professionals with a range of specialist skills and experience based in our Bradford and London offices make up our Support Services. While we all do very different things, we work towards the same goal of improving the lives of the older people who live with us. 

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

As England’s largest not-for-profit provider of care and housing for older people, we’re able to negotiate great deals and benefits for our people. Here are just a few of the things you’ll get when you work with Anchor.

• Exclusive discounts on high-street shopping

• 20% off mobile phone contracts

• Cashback on dental and medical expenses

• Discounted Private Medical rates